SDCX Featured Panelist Highlight: Cindy McKissock

VP, Customer Experience Design, Fannie Mae

Responsibilities: Cindy McKissock is Fannie Mae’s Vice President for Customer Experience Design, reporting to the Senior Vice President – Digital Products. Cindy is responsible for enterprise customer and employee experience design, including service design, product design, design-led research, the enterprise digital design system, design thinking, and design operations.

Experience: Prior to her current position, she was Vice President for Capital Markets Asset Business Initiatives, responsible for Capital Markets’ strategic initiatives to redefine the securitization process for the whole loan conduit, implement a new pricing and execution platform and develop new loan inventory management processes and systems. Before that she was Director, Capital Markets Assets Business Initiatives; Senior Project Manager, Securities Trading; and a Software Developer for the Liquid Investment Portfolio accounting and trading systems. Before joining Fannie Mae in 2000, Cindy was a Staff Assistant at the International Monetary Fund.

Education: Cindy has a bachelor of arts in foreign affairs from the University of Virginia and a master of science in information systems technology from George Washington University. She has a certificate in design thinking from Stanford University and certificates in executive leadership from UCLA Anderson School of Management, Harvard Business School, and MIT Sloan Executive Education.

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