BOARD OF ADVISORS
Service Design DC is a community of Service Design professionals dedicated to furthering the practice of Service Design in the Washington DC metro area. We believe that Service Design fuels innovation inspired by people and helps create better customer and citizen experiences. Founded in 2016, our goal is to provide opportunities for professional networking, sharing intellectual capital and thought leadership.
As a community led group, we aim to develop robust programming, including meetups, salons and service jams. We are also the home base of the new Service Design Network (SDN) DC chapter (though SDN membership is not required to join our DC community).
September 15, 2019 | 1919 N Lynn St, Arlington, VA 22209
As a relatively new design discipline, Service Design is still being defined by its practitioners as well as its application in commercial and government settings. Today we see service design methods and tools used to drive the front end and back end improvement of customer experiences in a variety of ways — from strategy to digital experiences to 3-D retail settings. However, we know that service design has a lot more value to provide when it intersects with adjacent disciplines such as CX measurement, data analytics, process reengineering, business model development, and change management. These intersections become increasingly important as intended experiences are tested, planned and built.
Through an expert panel discussion, this session will explore where service design and customer experience interact most frequently, and where service design can venture into new territory to bring innovation and business value to the organizations and government agencies where it is deployed.
Jeneanne Rae, Specialist Executive, Deloitte Customer Strategy and Applied Design practice, and co-author of a new article, Service Design in Government
Brian Andrews, Senior CX Principal, Medallia and former VP CX at Sprint and Intuit
Cindy McKissock, VP, Customer Experience Design, Fannie Mae
Michael Amante, CX Lead, GSA Centers for Excellence
Katherine Rodriguez, CX Designer, Marriott CX Innovation Team
6:00 – 6:30 pm Registration & Networking
6:30 – 7:00 pm Program intro & Jeneanne Rae presentation
7:00 – 8:00 pm Panel Discussion
8:00 – 8:30 pm Q & A Dialog
8:30 – 9:00 pm Networking and adjourn
This will be the third event in our series on the evolution of service design. Building on the success of our previous discussions, this upcoming conversation is not to be missed. Join us!
SD Movie Night
Continuing a tradition from the past two years, SDN chapters, including DC’s gain exclusive access to talks at the Global Conference. We’ll be presenting a few of the talks again this year, soon after the Toronto conference. What’s better than watching a film together with your fellow designers and starting new conversations and connections?! Join us over popcorn to see what’s new and upcoming in the Service Design world. The event will be held in late October so look out for invitations!
SD Pecha Kucha Night
Pecha Kucha is a fun and informal way for people to share ideas, works, thoughts, and everything in between using the Pecha Kucha 20x20 presentation format. This is a first of its kind event hosted by SDDC so we are excited to see new possibilities and uncover the unexpected! The event will be held in late August so look out for invitations!