the community for service designers in DC



Aza Damood

Lisa Mendelow

Communications Co-Leads

En Jiang

Mallory Young

Team coordinator

Peter Sharp


Jeneanne Rae


Service Design DC is a community of Service Design professionals dedicated to furthering the practice of Service Design in the Washington DC metro area. We believe that Service Design fuels innovation inspired by people and helps create better customer and citizen experiences. Founded in 2016, our goal is to provide opportunities for professional networking, sharing intellectual capital and thought leadership.

As a community led group, we aim to develop robust programming, including meetups, salons and service jams. We are also the home base of the new Service Design Network (SDN) DC chapter (though SDN membership is not required to join our DC community).

Get involved:

upcoming events

SDGC19 Filmfest - with Special Guests Birgit Mager & Shelley Evenson

November 15, 2019 | 2300 Clarendon Blvd #200 Arlington, VA

Event Description

On October 10th and 11th, more than 650 designers and thought leaders from 44 countries gathered in Toronto for the 12th annual SDN Global Conference. It was a truly inspiring two days! Once again, we are excited to bring a piece of the experience to you, with our third annual movie night — and this time we’ll be joined in person by SDN co-founders Birgit Mager and Shelley Evenson, who will headline our show!

Birgit and Shelley will give us a brief history of the Service Design Network, the conferences, and where service design trends are headed. We’ll then screen a couple of videos of talks from the conference, followed by moderated discussions. (Lucky us -- videos from the conference are made available exclusively to SDN chapters!)

Be sure to reserve your seat for this always-popular event. In true movie night fashion, popcorn and refreshments will be served!


6:00pm - Doors open for networking

6:20pm - Program begins

8:40pm - Program ends, followed by networking

9:00 - Wrap up


Birgit Mager is Co-Founder and President of Global Service Design Network and has been Professor for Service Design at Köln International School of Design, University of Applied Sciences in Cologne, Germany since 1995. She is founder of the research center sedes-research, conducting applied and fundamental research on service design and has lectured and taught as an expert or a guest professor at universities worldwide.

Shelley Evenson is a Managing Director at Fjord. Shelley advances design and innovation practices and leads change initiatives across Fjord, Accenture, and with clients. She is a recognized authority on Service Design with a focus on service systems innovation in health care, financial services, and education. Shelley was a co-founder of the Service Design Network, and taught courses in Design, Business, and HCI as an Associate Professor at Carnegie Mellon University.


Dr. Josina Vink - Designing the In/visible (30 min)

Zita Cobb - Design in the Service of Place (45 min)

We are very grateful to Mediabarn, our host and sponsor for the evening!

Mediabarn’s UX capabilities fall into three distinct disciplines: a digital agency, creative placement, and research services. Whether you’re seeking new digital products for your business, new talent for your company or new insights from your customers (maybe a mix of all three), we are capable of providing flexible solutions for all of your digital needs. To learn more, visit us at or follow us on social media: T: @mediabarn F: @mediabarn L: @mediabarninc I:@mediabarninc

2300 Clarendon Blvd #200
Arlington, VA 22201

SD Pecha Kucha Night

Date: TBD

Pecha Kucha is a fun and informal way for people to share ideas, works, thoughts, and everything in between using the Pecha Kucha 20x20 presentation format. This is a first of its kind event hosted by SDDC so we are excited to see new possibilities and uncover the unexpected! The event will be held in late August so look out for invitations!


past events

Read about our past events on our Blog or the SDN Washington DC page.